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Shipping & Returns + FAQS

 

 

FAQS

 Australian Orders are sent by Couriers Please & Intenational by Skippy Post.

WHERE IS MY ORDER?!

We are trying to get your order to you ASAP!

If you need more information please email us at koffinclothing@gmail.com

 

PRE ORDER ITEMS

Pre order items will be sent with your order as soon as we receive them. We do appreciate your patience.

If you are an Australian Resident you can track your order through SHIPPIT using the email we sent you when we shipped your items.

International Customers will recieve there tracking number through email once sent if you require international shipping an additional fee may occur.

If we havnt sent the number please contact us at 

koffinclothing@gmail.com

CAN I CHANGE OR EXCHANGE AN ITEM AFTER I PURCHASED IT?

We're so sorry, we're not able to change or cancel orders after they are placed, they process way too quickly..

CAN I RETURN SOMETHING I BOUGHT?

You sure can! We always do E- Gift Cards for our returns, and we have a few rules due to OH&S to see them go to our Returns & Exchanges page.

ARE YOU GETTING THESE ITEMS BACK IN STOCK ANYTIME SOON?

We most likely will have back in stock soon. The best way to find out is by using the contact form and we will notify you when or if we are recieving the items.

HOW MUCH IS SHIPPING AND HOW LONG CAN SHIPPING TAKE?

Transit times vary by country and shipping service so we cant tell exactly when you will recieve it.

Orders are processed Monday - Friday, excluding public holidays.

We are not responsible for lost or stolen packages or packages delayed by the carrier. 

All international orders are subject to customs fees determined by their countries regulations. (NOT ALWAYS!)

I RECIEVED MY ITEMS BUT THERE IS A FEE, WHAT DO I DO?

Customs fees are set by your country, we ain't got nothing to do with them. We can't control them at all . Buyers are responsible for any customs fees or advancement fees accrued on a package.

I SAW AND ITEM ON THE SITE BUT CANNOT FIND IT!

There's a search bar at the top right hand corner of your page, chances are if you type in something even remotely close to what the item is called, you'll be able to pull it up. Is the item currently out of stock? You might still have a chance of finding it! If you see the item you love is out of stock enter your details in the contact form and with which item you are after and we will contact you and defiantly keep you in mind x

 

CAN I POST ON SOCIAL MEDIA? 

Sure as long as you ain't posting anything bad about us babez! If you want us to look how babin' you look in our sh*t, use #koffinklothing and @koffinkothing on Instagram. We giveaway $50 each month to the babe who's we think rocked the gear! (not that you aint all amazing) . For more visit our Babe Of The Month page. If we’re really digging your instagram/ Facebook, We will reach out to you and ask you to show off some of our clothing or even come into the studio (if SYDNEY based). Please don’t email us and ask 4 free stuff aint gunna happen babez!

Returns & Exchanges

  • Refunds are always issued to an E- Gift Card.

  • Hold onto your return tracking #, we can't look up your return without it.

  • It can take up to 4 business days to issue your store credit once your return is received.

  • If your account is flagged for returns abuse we can't accept your return.

There are some item(s) we don’t take back:

  • Anything altered, worn, washed or missing its original packaging and tags.

  • Shoes that are dirty, scuffed, worn or returned with missing or damaged boxes.

  • Intimates, swimwear, and bodysuits without their lining.

  • Pierced jewellery, or other beauty products where the packaging was removed.

If your return comes back with any of these listed items we'll destroy it and we will not be able to issue credit.

HOW TO SEND ITEMS BACK: (Return Shipping Costs Are On You)

To send back an item please make sure your items are in a secure back and use the return address 

Koffin Klothing

82 saddington street, St Marys, Sydney, NSW, Australia.

Processing returns takes up to 7 business days after they are delivered to our warehouse, so please be a little patient with us, we will get to your return ASAP to make sure that you are happy.

As soon as we process your return, we'll send you a confirmation email that store credit was issued. Your store credit is under the same email your order was placed with.

If you've received your order and something's wrong we need to know within 5 days. Don't wait a month, we won't be able to help. If the item is defective, damaged or incorrect please send us a pic to koffinclothing@gmail.com

 

 

Payments & Ordering

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Paypal, Square, Credit Card, Afterpay.

We do not accept personal checks

We do not accept money orders or direct bank transfers either.

USING A E-GIFT CARD!

If you went through the website you will get a code when purchased. 

If you went through us with Square you will get a voucher to you email once payment has been received.

You were emailed a code to enter in your cart once you are done shopping!

PROMO CODES!

Who doesnt love promo codes!? If you have an active promo code you're welcome to use it at any time. 

If you forgot to enter a code at checkout we're so sorry we can't do it for you.

CUSTOM FEES & TAXES!

Customs fees are set by your country, we ain't got nothin' to do with them. We can't control them at all and do not benefit from them in any way. Buyers are responsible for any customs fees or advacement fees accrued on a package

EXCHANGE RATES!

Your order will be charged in AUD and converted by whatever payment type you paid with at the exchange rate they designate. If you wanna know what the exchange rate is before you buy contact your credit card company.