RETURNS & EXCAHNGES
We want you to be 100% happy with your purchases from us here at Koffin Klothing HQ!
If you receive your order and you have selected the wrong size, or you are not happy with your purchase for any reason, you are welcome to send it back for a Store Credit, Refund or Exchange. (please read below)
RETURN TERMS & CONDITIONS:
Anything worn, altered, washed or missing its original packaging and tags
ANY body pierced body jewellery
Intimates, swimwear, and bodysuits without their lining
If your return comes back with any of these ineligible items we'll destroy it and won't be able to issue credit.
We accept returns up to 20 days after purchase
You can return your item for an EXCHANGE or REFUND
ALL items can be returned EXCEPT Earrings due to Australian health & hygiene regulations.
Please keep the item clean from animal fur, makeup stains & cigarette smoke. We reserve the right to reject any items that are returned in unsaleable condition.
The customer is responsible for the return postage costs, unless there was an error with the order. In this case we will cover all costs to ensure you are not out of pocket. Exchange Postage costs - $8.95 Regular Post
Sorry No Returns on Sale or Clearance items so please choose carefully.
We recommend that you use a recorded delivery method to return items to us. Until the items arrive back at our warehouse they are your responsibility, and if they are lost in transit, you will be responsible for claiming compensation from your postal service.
If you have received a Faulty Item we are so sorry! Please do not submit it through our Returns, instead email us directly at: firstname.lastname@example.org with a photo of the item so we can arrange a solution for you right away!